Contact us
Who to write to, what they answer, and how long it takes. A real person reads every one of these.
In effect from 2026-09-30
Where to write
Anything about using the app — a screen behaving oddly, a printer that will not print, a figure that looks wrong.
Subscriptions, invoices, GST, refunds and cancellations.
To see, correct or erase personal data, or to withdraw a consent.
If an answer you were given does not settle the matter.
By telephone
A support telephone number has not been set. [support telephone — not set] Add it in apps/web/lib/company.ts — a contact page without one will not pass a payment gateway’s review.
The business
Grievance Officer
As required by the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Grievance Officer for [registered name — not set] is [grievance officer name — not set].
- By email: grievance@dineflow.in
- By telephone: [support telephone — not set]
- By post: [registered address — not set]
Complaints are acknowledged within 48 hours and resolved within 15 days. If you are not satisfied with the outcome of a privacy complaint you may take it to the Data Protection Board of India.
If you are a guest, not a property
If you ate or stayed somewhere that uses DineFlow and you want a refund, a bill explained, or your details corrected or removed, ask that restaurant or hotel — the records are theirs and so is the decision. We only store them on the property’s behalf.
If you cannot reach them, write to grievance@dineflow.in and we will pass it on and press for an answer. The reasoning is set out in the Privacy Policy and the Refund Policy.